Support
Track My Order
Enter your order number and the email address used at checkout to see where your container is in the process.
Track your order
Enter the order number from your confirmation email together with the email address used at checkout.
Stages
What each status means
Order Confirmed
Checkout completed successfully and payment was authorised. A confirmation email records your order number, product, total and delivery method.
Processing
The order is reviewed and a specific unit is allocated. Orders are generally processed within one business day of confirmation.
Preparation
The allocated container runs through our documented eighteen-point verification and inspection routine before it can be released.
Dispatched
The unit has passed final review and transport has been scheduled. This is where the delivery window becomes a firm arrangement.
In Transit
On the road. The carrier contacts you to agree access and a delivery window before arrival.
Delivered
Placed in the agreed position. Inspect the container and note anything of concern on the paperwork before the driver leaves.
Timing
What to expect and when
- Delivery: flat $450, estimated 5 business days after dispatch.
- Processing generally adds around one business day before dispatch.
- The carrier contacts you before arrival to agree access and a delivery window.
- Weather, carrier availability and remote locations can move an estimated date.
Problems
If something is wrong
My order number is not recognised
Check the number against your confirmation email, including any prefix. If it still does not work, contact support with the email address used at checkout.
My order has not moved for several days
Preparation and carrier scheduling are the two stages that can sit still while work happens behind them. If you are outside the estimated window, contact support.
I need to change my delivery address
Contact support immediately with your order number. Changes before dispatch are usually straightforward; after dispatch they may not be possible.
My container arrived damaged
Photograph it, note it on the delivery paperwork before signing, keep the documentation and contact support promptly. See the transit damage process.
Need help with an order?
Contact support
Have your order number and the email address used at checkout ready and we can pick it up quickly.