Warranty Center

Manufacturer warranties

Some products carry a warranty from the manufacturer rather than from the retailer. This is most common with refrigeration units, electrical installations and other proprietary equipment fitted to a container. Where a manufacturer warranty applies, the manufacturer terms govern the cover, and we help you engage with the process rather than replacing it.

Product-specific terms

Warranty cover varies substantially between a new build container, a one trip unit, a used container and a refurbished unit. A used container sold on condition is not covered for the wear it was sold with. Where warranty terms are offered for a specific product, they are stated on the product page and confirmed with your order.

Components typically covered

Where warranty cover applies, it generally addresses defects in materials and workmanship affecting the following:

• Structural components – the load-bearing structure of the container as a whole.
• Frame – corner posts, corner castings, top and bottom rails and cross members.
• Welds – factory welds and, where applicable, conversion welds.
• Doors – door leaves, hinges, cams, keepers and locking bars.
• Hardware – handles, lockboxes and fittings supplied with the unit.
• Flooring – where applicable, the floor panels and their fixing to the cross members.
• Electrical components – where applicable, the installation as supplied.
• Specialty components – refrigeration units, insulation systems, bunded floors, roller mechanisms and similar, subject to their own terms.

What is normally excluded

Warranty cover does not usually extend to:

• Wear items – door seals, gaskets, paint finish, padlocks and consumable hardware.
• Damage caused by misuse – including operating doors incorrectly or forcing hardware.
• Overloading – exceeding the payload or point-loading the floor beyond its rating.
• Unauthorised modifications – cutting, welding, drilling or altering the structure without written approval.
• Accidents and impact damage – collisions, dropped loads and handling damage after delivery.
• Improper installation – placement on unsuitable, uneven or unstable ground, which twists the frame.
• Neglect – failure to carry out the routine maintenance described below.
• Cosmetic condition on used and refurbished units – the marks the unit was sold with.
• Consequential loss – damage to contents, loss of use or business interruption.

Maintenance responsibilities

Warranty cover assumes the container is looked after. The owner is responsible for keeping the unit level and properly supported, keeping the roof clear of standing water and debris, keeping drainage channels clear, lubricating hinges and locking gear, cleaning and treating surface corrosion before it develops, keeping door seals clean and undamaged, and maintaining adequate ventilation.

None of that is onerous. It is roughly an hour of attention twice a year, and it is the difference between a container that lasts decades and one that develops problems in a few years. The Maintenance Center covers the detail.